CUSTOMER SERVICE

Support, guidance, and peace of mind for your Rondue experience.

We want your experience with Rondue® to be as enjoyable and seamless as the moments it creates around the table.
Here you’ll find information about purchasing, delivery, returns, and support.

Purchasing Rondue®

To ensure authenticity, warranty coverage, and reliable service, Rondue® products are sold exclusively through our official regional partners

Purchases in India are fulfilled by Simaura Ventures.
Official Rondue® product
Secure checkout
Trusted fulfilment
Trusted fulfilment

Buy Rondue in India

Buy Rondue in UK

DELIVERY & SHIPPING

Delivery Information

Delivery timelines, shipping charges, and order tracking are managed by our authorised fulfilment partner at the time of purchase.

Once your order is placed, you will receive confirmation and tracking details directly from the seller.

For delivery-related queries, please contact the fulfilment partner using the details provided in your order confirmation.

RETURNS & EXCHANGES

Return and exchange policies are handled by the authorised seller from whom the product was purchased.

In general:

Returns are accepted for manufacturing defects or damaged items

Requests must be raised within the seller’s specified time frame

Products should be unused and in original packaging

Please refer to the seller’s return policy for full terms and conditions.

Warranty & Support

Rondue® products are covered by warranty as provided by the authorised seller at the time of purchase.

Warranty support includes:

Manufacturing defects

Product-related issues under normal use

To ensure smooth support:

Keep your purchase invoice

Follow usage and care instructions provided with the product

Warranty claims should be raised directly with the authorised seller.

USAGE & CARE GUIDANCE

Using & Caring for Your Rondue

To help you enjoy Rondue safely and for years to come, we recommend following the usage and care guidelines included with the product.

You may also explore:

How Rondue works

Cleaning & care tips

Recipes designed for tabletop cooking

These resources are available on the website to help you make the most of your experience.

NEED ASSISTANCE?

We’re Here to Help

If you have questions about Rondue®, need guidance before purchasing, or require help navigating support, our team is happy to assist.

Contact Options:

Email support- infor@simauraventures.in

Contact number- +91-9211268001

Regional seller support (post-purchase)

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.